The Maryland Department of Health also has a website dedicated to educating and updating the citizens of Maryland on the Coronavirus. https://coronavirus.maryland.gov.
While many things have changed due to COVID-19, one thing that remains the same is our commitment to our client’s safety and health. My staff and I have received two certifications from Barbicide. The first indicates our training and understanding of proper sanitation and disinfection practices and procedures consistent with the current highest industry standards, and the second indicates our completion of the Barbicide COVID-19 training for the Professional Beauty Industry.
In addition, we also follow Practice Guidelines recommended by the Federation of State Massage Therapy Boards (FSMTB), along with infection control recommendations made by the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA).
Here are some of the new Policies and Procedures we will now be following. There are quite a few changes, so I ask for your support and patience with our new "normal."
A. Changes to Health Screening Procedures:
We will conduct health intake and updates to the client health forms before your session either through email or by phone;
We will be using a COVID-19 specific health intake addendum form. This form will help us determine if it is safe for to schedule an appointment.
Client's will be screened by asking COVID-19 specific questions such as: Have you been asked to self-isolate or quarantine by a doctor or a local public health official in the last 14 days?
• Have you experienced any cold or flu-like symptoms in the last 14 days (fever, cough, and shortness of breath or other respiratory problem?)
• Have you had close contact with or cared for someone diagnosed with COVID-19, or someone exhibiting cold or flu-like symptoms within the last 14 days.
• Have you been tested for COVID-19? What type of test did you have? When were you tested? What was the result?
If we have any reason to suspect that a client is not completely healthy (other than your normal aches and pains), your session will be postponed.
Please note, we will also ask if you have been ill since our shutdown in March.
B. Changes to Client Informed Consent
The risk of infection from COVID-19 increases through close contact with other people, like the level of contact required to provide massages. For this reason, clients will be asked to sign a consent form indicating that they understand the risk and wish to receive massage therapy. In addition, clients will be required to sign and acknowledge that your name and contact information might be shared with the state health department in the event that a client or practitioner tests positive for COVID-19. Contact details will only be shared in the event of suspected exposure.
C. Changes to Session Scheduling
We will not use our online scheduling during the initial reopening and are not accepting new clients. During this initial phase, I will see clients on a limited schedule. Physical distancing of 6 feet of space is required for everyone at our center. It is my goal to schedule the clients we had to cancel in March and move forward. An additional email will inform when we will begin using the online calendar. We understand everyone is anxious to get a massage (including myself) and we ask for your patience by not calling to request appointments. Diamond will be calling clients for scheduling. Unfortunately, Bryan will not be returning once we reopen.
D. Changes to Client Arrival Procedures
Please wait in your car until 5 minutes before your appointment time.
If you use a transportation service and arrive early, you will not be able to enter our suite until 5 minutes before your appointment.
As previously done, you will be greeted at the elevators on the first floor. We will use a no-touch thermometer verifying your temperature no higher than 100.4 degrees. If your temperature is above or if you have developed cold, flu-like symptoms or other symptoms, you will be asked to reschedule your session and contact your primary care providers.
If you arrive wearing medical gloves you will be asked to remove them and wash your hands prior to entering our suite.
Please arrive wearing a face mask.
We will have hand sanitizer in various areas throughout our suite.
E. Client Follow Up Procedures
We will be asking clients to share if they have developed any cold or flu-like symptoms or tested positive for COVID-19.
Should a client develop symptoms of COVID-19 within two weeks of a session, we are required to contact our local health department for consultation and guidance.
F. Client Communication
Our website will be updated to reflect our business policy and procedural changes related to COVID-19.
We will communicate our policy and procedural changes to clients during all booking phone calls.
Please be on time for your appointment. If you are late, you will receive the amount remaining on your scheduled session. A notice of cancellation is expected 24 hours in advance. If you provide less than 24 hours' notice or are a "no-call, no-show," you will be responsible for a fee of $25.00.
BES Natural Solutions is located at 1120 N. Charles Street on the 4th floor. When you come to the building, locate the call box outside and press *15 and the "phone receiver" button. You will be buzzed into the building. Please meet your therapist at the elevator on the first floor where you will be escorted to our suite. Please note the restrooms are located in the hallway next to our suite. If you are a new client, please complete the Intake Form. Your therapist will welcome you shortly thereafter. When you arrive for your appointment, please note that another session may be in progress.
Scheduling Your Appointment
Appointments are made online or by phone. We do not accept walk-ins.
When scheduling your appointment, please note that a credit card is required to secure your appointment. You will not be charged prior to your services.
It is important that you are on time for your appointment. If you are a new client, please arrive 10 to 15 minutes early in order to complete an Intake Form concerning your medical history.